Smart Cities & Accessibility

How do we make the cities of NSW more accessible?

About the Challenge


Approximately one in five people in NSW have some form of disability. This means many people face barriers to access transport services. These barriers prevent people with disability from more active participation in employment, education, recreation and community life.


In response, the NSW Government, through Transport for NSW and the Department of Finance, Service and Innovation, have set a challenge and are calling on submissions from businesses, innovators and entrepreneurs to pitch their ideas on how we can make our cities smarter and more accessible for the citizens of NSW. 


Key Areas of Focus


The Accessibility challenge centres around four critical issues:


  1. How we can reduce transport disadvantage for people with disability through innovations that improve access to transport in local communities
  2. How we can improve the journey experience of our customers through improved information, convenience and services
  3. How we enable continued engagement with people with disability to understand what they need from our services, and
  4. How we improve partnerships with local councils and other areas of government to ensure that there are no unnecessary barriers


By pursuing these goals we will benefit not only people with disability but all customers of transport services.


Guiding Principles


A 'customer first' culture


The customer is at the centre of everything we do.


A 'customer first' culture will deliver a high level of service for all customers, openness to innovation and striving towards best practice in the delivery of accessible services, information and infrastructure.




Access for the entire community

Improvements to the accessibility and inclusiveness of transport services benefit all users, not just people with disability who rely on accessible transport.




Whole of journey accessibility

An accessible transport system can be thought of as a series of linked transport systems and services. It involves barrier free access to:

  • the pedestrian environment
  • the different modes of transport, and
  • the road network.



Reduction in transport disadvantage

Reducing transport disadvantage requires a multi-faceted approach making services affordable to people with disability and providing support services for people with disability who are unable to use mass transit public transport services.




Engagement of people with disability

Customer satisfaction is the key performance indicator. In order to accurately measure customer satisfaction, Transport for NSW will ensure that people with disability are able to participate in community-wide customer feedback processes.



Open Data


Solving a problem like transport accessibility is difficult if you don't have access to the right data. To help, we have provided a list of datasets we believe will help you.


Consider how you might be able to use this data to both inform your future state customer journey and integrate with your solution to deliver the best possbile experience for all of the citizens of NSW.




Dataset  Description

Public Transport - Facilities and Operators Operator contact details and location facilities for train stations, ferry wharves and bus interchanges

Public Transport - Realtime Trip Update Stop time updates for active trips, replacement vehicles, and changed stopping patterns in GTFS-realtime format for Buses, Ferries, Light Rail and Trains

Timetables Complete - GTFS  Static timetables, stop locations, and route shape information in General Transit Feed Specification (GTFS) format for all operators, including regional, trackwork and transport routes not available in realtime feeds

Public Transport - Timetables Static timetables, stop locations, and route shape information in GTFS format for operators that support realtime



To find out more about Transport for NSW and general NSW Open Data, check out our Open Data sites.


Transport for NSW Open Data NSW